What does thockpop mean?

Thock and Pop are common onomatopoeia used to describe the blissful sounds of keys being pressed. We call ourselves thockpop because we strive to achieve these sounds for your keyboard!

Where are you located?

We are now shipping out of Houston, TX!

How long does it take to ship my item?

We try our best to ship your items out within 24 business hours. Please refer to our Shipping Policy for more detailed information.

Can I return my item?

Yes, we accept returns on most unused items within 14 days of receiving the item. Please visit our Return Policy for more detailed information.

Can I cancel an order that hasn't been shipped yet?

Yes – please email support@thockpop.com to let us know you’d like to cancel your order.

Please note that customer-initiated order cancellations will be subject to a 3% cancellation fee. This is due to payment processors (such as PayPal and Stripe) enacting transaction fees that are non-refundable.

I created an account after placing my order. Can I link the order to this new account?

Yes – if the email address written in the order matches your account’s email address, we can link this order to the account. Please contact us at support@thockpop.com, so we can help!

My order status says Shipped but my tracking says USPS Awaiting Item. Why?

Our local USPS usually scans packages at around 4-6pm ET (M-F). Please feel free to contact support@thockpop.com for any questions regarding your order.

What are POP Points?

POP Points is the store credit for our Rewards Program. Please view our Rewards page for more info.

I see that Bitcoin is accepted. Can you tell me more about Bitcoin?

We use Blockonomics as a portal to power our Bitcoin payment service. We chose Blockonomics because of their reputability and ability to support peer-to-peer transactions.

We won’t teach you what Bitcoin is, since we think it’s bad practice to just listen to what one site says. We will instead highly recommend that you do your own research and understand the following terms and concepts before using Bitcoin (or other cryptocurrencies):

  • Blockchain
  • Decentralization
  • Immutability
  • Asymmetric encryption (Difference between private and public keys)
  • Difference between hot and cold wallets

Remember to ALWAYS keep your private key hidden and safe.

I paid with Bitcoin. Why does my order status still say Pending Payment?

Usually, no further action is needed on your part. We require every Bitcoin transaction to clear 2 network confirmations before the order status changes to “Processing”. This is an automatic process and usually takes less than an hour, but largely depends on how heavy traffic is in the Blockchain at the time.

If you are unsure of whether or not you actually paid, please check your Bitcoin wallet to see if the transaction was created.

If you see an order status of “Pending Payment” for longer than 24 hours and you are sure that you paid, please contact us at support@thockpop.com, so we can help.

Some of the colors don't look right on the site.

This can happen if your browser has “Force Dark Mode” turned on. Our site is dark mode friendly by default, so please consider configuring your browser settings to have thockpop.com whitelisted and then clearing your browser cache.

If something still doesn’t look right on the site with “Force Dark Mode” turned off, please contact support@thockpop.com so we can take a look!

What precautions are you taking for COVID?

We are fully vaccinated and work from home. We do our best to stay indoors as much as possible and and refrain from social gatherings (we hear it’s absolutely crazy here in Florida). When we do need to go outside, we wear masks at all times. We do this for our personal health and for the safety of your orders. We hope you and your loved ones are staying safe as well!

TL;DR – we just stay indoors messing with our keyboards everyday.